I've mentioned in the past my dislike of spineless managers. One's that cower at the sign of slightest discontent, and cave at every mention of dissatisfaction, in order to avoid unpleasant confrontation.
But then there are my managers.
Tonight was a weird night, where several miscommunications with the "teenage hostess" ended up in a reservation for 15 people at 9:45pm. This normally would be fine, but seeing as we close at 10pm, there were several annoyed servers, and one furious closer.
To me, this seemed like an easy fix. Call them up, let them know of the miscommunication, apologize sweetly, and suggest they come in at 9pm instead. But this would have been much to simple for my spineless manager. For fear of either rejection, or having to actually face someone in a situation that might result in conflict, my spineless manager decided to avoid the situation completely.
So the group started trickling in around 9:35. I had hoped that they would all arrive together and punctual, but that would have been much to simple, and stress free.
At 10pm the party was still waiting on 8 people, so I asked my manager what she wanted me to do. Do I remind them that we are now closed, do I suggest they order for their friends as the kitchen is shutting down, or do I wait.
And so.....I waited.
And to make matters worse, my manager decided that since she was keeping two kitchen guys, a waitress, a dishwasher and a busser all on for an extra hour after closing for just one table, we might as well let anyone else in that happens to stop by.
So I had a full blown second rush of the night, and when the initial assclowns finally showed up it was almost 11pm. I should have already been home, showered, fed, and blogging by then.
I guess I just don't understand something. Why have rules if they aren't enforced? Why have a close time if its optional. Why let people walk all over you, and never stand up for yourself because you to much of a chicken shit to say something. How did you climb your way into management when you clearly have no administrative authority.
My advice to the spineless manager...Grow a pair, or get the hell out.