Being a long time veteran of the service/hospitality industry I am familiar with complaints. I see them often, and have gained the ability to predict when situations will almost certainly end in one.
The Steakhouse provides comment cards at every table, with the incentive of a free appetizer to get people's participation. Throughout the night I will receive at least a dozen, and at the end of the shift I'll read through them just before I turn them in.
Being on the receiving end of my fair share of complaints from guests, I know it is both annoying and ridiculous, and though I do not claim total innocence, I must say in my defense that often times there is little I can do when the kitchen overcooks a steak, or forgets to send an appetizer out first.
There is nothing I hate more then being berated by management, accused of God knows what and being forced to defend myself.This being said, I know what it is like to receive a complaint. And I don't like it. I dislike it so much in fact, that I have tried to not become the type of person who makes such complaints.
A few days ago I shared a story with you about a fat old hag called Ida. Well, I had another run in with Ida on Friday. She called me to tell me that the loan offer had come back and that I needed to come into the Bank with several pay stubs for income verification. Due to my overall annoyance, and lack of desire to give the old bag anymore airtime then she deserves, I will spare you all the gruesome details, but will say this: Never have I been so publicly mocked, berated, and alienated. She spoke to me as if she were royalty and I was no better then a maid. Couple that with the snarky attitude, unacceptable comments, glares and the complimentary eye rolls, and I will go on record as having officially had The Worst experience with someone working in Customer Service.
After the first experience, I though maybe Ida had a rough day. Maybe she was frustrated and took out her aggression on me. After the second experience, I realized that either she hates skinny blond girls, or she is just a self righteous, and self serving sack of horse shit that has no place working with the general public. My guess is the latter.
So after some serious reflection, I have decided to file a complaint. Now, unlike the douche tanks that complain at the steakhouse, I do not hope to gain anything by doing this and I do not have an agenda. I simply hope to accomplish one of two things. The first is to send Ida a message.
You cannot treat people like they are garbage. Sure I am in my early twenties, and working as a waitress but I deserve the same amount of respect as the lawyer in her forties pulling in 100 large a year.
And second, to inform management that one woman's actions may be costing them much in terms of business, because if anyone else received the same treatment that I did, then they would be wise to react the same way I did, and that would be to take my money, and my business elsewhere.